Returns 
  • Our policy lasts 15 days. If 15 days have gone by since your order was delivered, unfortunately we can’t offer you a refund or exchange. 
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Additional non-returnable items:
      - Gift cards 
      - Gift wrapping charges
    • To complete your return, we require a receipt or proof of purchase. 
    • There are certain situations where only partial refunds are granted (if applicable)  
          - Any item not in its original condition, is damaged or missing parts for reasons  not due to our error 
          - Any item that is returned more than 15 days after delivery 

    Refunds
    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
    • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 4 to 10 days. 

    Late or missing refunds
    • If you haven’t received a refund yet, first check your bank account again. 
    • Then contact your credit card company, it may take some time before your refund is officially posted. 
    • Next contact your bank. There is often some processing time before a refund is posted. 
    • If you’ve done all of this and you still have not received your refund yet, please contact us at info@ghughutistore.com or click here.

    Sale items 
    • If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price.


    Exchanges

    • We only replace items if they are defective or damaged. If there is some other issue, send us an email at info@ghughutistore.com or contact us here.


    Gifts 

    • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 
    • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 


    Shipping

    • To return your product, click on the Return button in your Account section or send us an email at info@ghughutistore.com or contact us here.
    • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.